COVID-19 Production &Shipping Statement
During these trying times, the Controller Chaos Team is taking all of the necessary measures an precautions to maintain our employees and most importantly our valued customer's health and well being. We are experiencing high order volume & shipping delays due to the global pandemic. If you have any questions, please contact customer support, who are ready to answer your questions via phone, email, and live chat. We appreciate your patience as we do our best to ship orders on time
Holiday Return Policy
We understand that most gifts will not be opened until December 25th. Any controllers purchased from Nov 25 - Dec 25th are eligible to be returned by Jan 7th. Controllers exhibiting any use, abuse or wear WILL NOT be accepted for return. All returns are subject to a 15% or 50% restocking fee and customers are responsible for return shipping
All orders are eligible for a return within 10 days of receipt of the controller. Controllers exhibiting any use, abuse or wear WILL NOT be accepted for return. All returns are subject to a 15% or 50% restocking fee and customers are responsible for return shipping
Custom Design Order
If there's a specific design you'd like and is not listed on our website, please give us a call or an email at firstname.lastname@example.org for more information.
Are modded controllers illegal?
Rapid fire has been around for several years and is not considered illegal. Microsoft is only concerned with modded consoles which allow people to play pirated games.
Why can't I purchase these controllers at major retailers?
Modded controllers are highly customized to perform specific functions for user. Big box stores such as Best Buy are not able to provide the extensive customization that we offer here at Controller Chaos.
Why are modded controllers so expensive?
Typically a brand new controller from Microsoft and Sony retails for $59.98. We take that original controller and modify it visually and functionality wise which requires trained technicians who manually disassemble and reassemble the final product. The parts and labor are added to the cost.
Do you use original controllers?
We use brand new Microsoft, Sony and Smash 4 controllers purchased directly from the manufacture.
What type of games are modded controllers compatible with?
Our controllers are compatible with any first person shooters that feature single shot and semi-automatic weapons.
Can I get banned on XBOX LIVE for using a modded controller?
Absolutely not! All our controllers are fully undetectable online. There is no communication between LIVE and our modded controller.
Are your controllers detectable by other players or while online?
Our controllers are undetectable to other players and are 100% stealth. You will not get banned for using them during game play.
Does the XBOX controller still sync with the XBOX 360 console?
The sync button still functions as it would on a non-modded controller.
Is Controller Chaos a real business?
We are a registered business in the state of Missouri as well as a verified Yahoo Store and certified by Trust Guard, a 3rd party website verification company. We use the latest technology for fast secure payments through our website.
Why should I buy from Controller Chaos?
Controller Chaos offers the the highest quality of controllers and service available. Our products are tested by gamers for gamers. All controllers are factory new and modded by our highly experienced staff.
What kind of warranty does Controller Chaos offer?
We offer a 60 day warranty on all our controllers. The warranty covers the parts of the mod chip and labor.
How can I contact Controller Chaos?
Please visit our contact page.
What is rapid fire exactly?
Rapid fire allows weapons to shoot at the maximum rate of fire the gun allows. This is accomplished by our exclusive rapid fire chip which is installed in the controller.
How does rapid fire work?
The chip simulates the triggers being pulled automatically at the highest rate the gun allows.
Which weapons does rapid fire work on?
Rapid fire is optimized for all single shot and semi-automatic weapons. It may reduce the recoil on certain automatic weapons by slowing the rate of fire.
What if there is a patch released to block rapid fire?
The way rapid fire works is that the chip inside the controller is simulating the triggers being pulled at the fastest rate the gun allows. There is no way to completely block or patch rapid fire.
What is Drop Shot & how does it work?
Drop Shot allows you to quickly lay down while simultaneously shooting at the same time. This feature will catch most of your opponents off guard. This is our most popular add-on mod we offer.
What is Auto-Burst & how does it work?
Auto Burst allows you to set any weapon to a burst weapon. Set your weapon to shoot 2, 3, 4 and 5 bursts with one tap of the trigger. Works on all games!
What is Quick Scope & how does it work?
Quick Scope simultaneously zooms in and fires with the press of the right trigger. Works for COD games only.
What is Sniper Breath & how does it work?
Sniper Breath automatically holds your breath when scoping with a sniper rifle. Works for COD & BF games only.
What is Jitter & how does it work?
Jitter turns any 3 burst weapon into a fully automatic for the ultimate firepower. Works for COD games only.
Does not work with Black Ops 3. This mod has been patched for MW3.
What is Zombie Mode & how does it work?
Zombie Mode automatically body tracks your closest zombie opponent. Works only in Zombies (Black Ops).
Does not work in MW3 or regular online play!
What is Fast Reload & how does it work?
Fast reload works off a glitch in the game which allows us to cut out the animation clip of your character reloading the weapon. This mod does not work on all weapons, it is ideal for heavy machine guns.
This mod works for COD games only. Does not work with Black Ops 3. It has been patched in MW3!
What is Quick Knife & how does it work?
This cuts the animation clip for a faster melee time. Does not work with Advanced Warfare and Black Ops 3.
What is Auto-Spot & how does it work?
Automatically marks your enemies for your team. Only works for Battlefield games.
What is Jump Shot & how does it work?
Simultaneously fires your weapon with each jump. This is accomplished by our rapid fire chip installed.
What is Auto-Sprint & how does it work?
This allows continuous running without holding down the sprint button.
What is the Master Mod & how does it work?
Our Master Mod add-on features all of our add-ons in one controller at a discounted price. This is the ultimate upgrade for your controller and avid gamers alike.
What kind of support does Controller Chaos offer?
We stand 100% behind our product and have in house support agents to assist with any questions or issues you may have.
Do you offer any documentation or video tutorials?
Our extensive online documentation and video tutorials makes learning how to operate your controller and its features effortlessly. Visit our contact page and click technical support to take a look!
How do I contact support if I have a question about my controller?
You may contact support by visiting our contact page and submitting a ticket. You will be assigned a ticket number and agent which will handle your support request.
When will my controller ship?
Our normal processing time is 4-10 business days from the date your order is placed. Each controller goes through a customization process and quality testing during this time! Production time may vary based on order volume. To expedite this process and production time, select our Rush Processing option when customizing your order. This will put your order at the front of our production queue, which roughly halves production time in most cases! Processing time for Chaos Tags is noted below.
What shipping method does Controller Chaos use?
We currently ship with USPS (regular mail), UPS, and also with DHL for international orders. Typically international orders arrive within 3-5 business days.
How long does shipping normally take?
Transit time depends on which shipping option you chose at the time of purchase. We are based in St. Louis, MO so most packages arrive in a few days.
Do you offer overnight shipping?
We offer overnight shipping through USPS or UPS. USPS & UPS use real-time shipping rates. Depending on your location costs can vary.
How do I track my order?
We offer live tracking on all orders via our track order page. An email will also be sent with the tracking information once your item has shipped.
How will my package arrive at my residence?
We ship all controllers in small unmarked boxes about the same size as the controller. If you opted for USPS delivery, your mailman will deliver the package in your mailbox. If you selected UPS, your local UPS driver will leave your package at your door.
What is a Chaos Tag?
Chaos Tags are custom text and graphics applied to your controller! They provide an extra layer of customization to enhance the look of your new controller.
Can I use whatever text I want?
Yes. We will apply whatever text you want to your controller, but be aware that our return policy has changed. You should use text that you'll want to look at for a while!
Updates to return policy?
Adding a Chaos Tag to your controller still entitles you to a return within 7 days of receiving your controller. However there is a 50% restocking fee to recoup the resources lost when creating your custom Chaos Tag.
Will adding a Chaos Tag affect my production time?
Yes. We need an additional 3-5 business days to apply the custom artwork to your controller. This is added to our standard processing time of 4-10 business days. If you purchase rush processing to expedite your build there is still an additional 3-5 business days needed to apply this custom artwork.
Can I change my Chaos Tag?
Yes! We get it, things change. If you ever want new text or graphics we can upgrade you to a new shell with some fresh artwork. Contact our customer service team to get started!
How do pre-orders work?
If an item is marked Pre-Order, this means that the item is not 'live' in our warehouse. We are waiting for it to arrive from the manufacturer.
When will the item ship?
The availability date listed is based on the most current information we have. Please note that this is subject to the manufacturer's distribution times and availability may change.
What if I change my mind?
If you have placed a pre-order for an item and paid, you can choose to cancel your pre-order at any time before the product ships without any penalties. If your item ships and you choose to cancel the order there will be a restocking fee.
Are release dates accurate?
All release dates are subject to change by the manufacturer. The shipping dates listed on our site are based on the latest information that we receive directly from the manufacturer.
Can I place multiple orders?
Yes, you can place multiple orders but we reserve the right to limit quantities at any time. If an order comes in with a large quantity of a single item we reserve the right to adjust or limit the item. This is in an effort to satisfy as many customers as possible.