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Frequently Asked Questions

Holiday Questions
What's your holiday return and exchange policy?
Our extended holiday return period makes buying your gift easier. Purchases made between November 28, 2014, and December 31, 2014, can be returned or exchanged through January 8, 2015.
Will my controller arrive before Christmas?
To ensure the fastest delivery of your item order immediately and choose Rush Processing and an upgraded delivery method. To see a complete breakdown of our holiday shipping deadlines click Super Fast Shipping at the top of the page.
General
Are modded controllers illegal?
Rapid fire has been around for several years and is not considered illegal. Microsoft is only concerned with modded consoles which allow people to play pirated games.
Why can't I purchase these controllers at major retailers?
Modded controllers are highly customized to perform specific function for the end user. Big box stores such as Best Buy are not able to provide the extensive customization that we offer here at Controller Chaos.
Why are modded controllers so expensive?
Typically a brand new controller from Microsoft and Sony retails for $59.98. We take that original controller and modify it visually and functionality wise which requires trained technicians who manually disassemble and reassemble the final product. The added parts and labor add to the final product cost.
Do you use original controllers?
We use brand new Microsoft and Sony controllers purchased directly from the manufacture.
What type of games are modded controllers compatible with?
Our controllers are compatible with any first person shooters that feature single shot and semi-automatic weapons.
Can I get banned on XBOX LIVE for using a modded controller?
Absolutely not! All our controllers are fully undetectable online. There is no communication between LIVE and our modded controller.
Are your controllers detectable by other players or while online?
Our controllers are undetectable to other players and are 100% stealth. You will not get banned for using them during game play.
Does the XBOX controller still sync with the XBOX 360 console?
The sync button still functions as it would on a non-modded controller.
Is Controller Chaos a real business?
We are a registered business in the state of Missouri as well as a verified Yahoo Store and certified by Trust Guard a 3rd party website verification company. We use the latest technology for fast secure payments through our website.
Why should I buy from Controller Chaos?
Controller Chaos offers the the highest quality of controllers and service available. Our products are tested by gamers for gamers. All controllers are factory new and modded by our highly experienced staff.
What kind of warranty does Controller Chaos offer?
We offer a 60 day warranty on all our controllers. The warranty covers the parts of the mod chip and labor.
How can I contact Controller Chaos?
Please visit our contact page.
Rapid Fire
What is rapid fire exactly?
In a nutshell rapid fire allows you to shoot your weapons at the maximum rate of fire the gun allows. This is accomplished by our exclusive rapid fire chip that is installed inside the controller.
How does rapid fire work?
Our technicians install the rapid fire chip inside the controller. The chip inside the controller simulates the triggers being pulled automatically at the highest rate the gun allows.
Which weapons does rapid fire work on?
Rapid fire is optimized for all single shot and semi-automatic weapons. It has no effect on fully automatic weapons other than it may reduce the recoil on certain automatic weapons by slowing the rate of fire.
What if there is a patch released to block rapid fire?
The way rapid fire works is that the chip inside the controller is simulating the triggers being pulled at the fastest rate the gun allows. There is no way to completely block or patch rapid fire.
What is the stealth rapid fire mod?
The stealth rapid fire mod is utilized by using the right trigger (XBOX) or R1 (PS3). There are no additional buttons that are used to active rapid fire.
What is your universal rapid fire?
Our universal rapid fire is not game specific and works with all FPS (first person shooter) games. Both XBOX and PS3 controllers have a fully adjustable universal rapid fire.
Add-On Mods
What is Drop Shot & how does it work?
Drop Shot allows you to quickly lay down while avoiding opponent fire and shooting at the same time. This feature will catch most of your opponents off guard. This is our most popular add-on mod we offer.
What is Auto-Burst & how does it work?
Auto Burst allows you to set any weapon to a burst weapon. Set your weapon to shoot 2, 3, 4 and 5 bursts with one tap of the trigger. Works on all games!
What is Quick Scope & how does it work?
Quick Scope automatically scopes in and shoots with the press of the right trigger. Works for COD games only.
What is Sniper Breath & how does it work?
Sniper Breath automatically holds your breath when scoping with a sniper rifle. Works for COD & BF games only.
What is Jitter & how does it work?
Jitter turns any 3 burst weapon into a fully automatic for the ultimate firepower. Works for COD games only.

This mod has been patched for MW3.
What is Auto-Aim & how does it work?
Auto-Aim automatically head tracks your closest zombie opponent. Works only in Zombie Mode (Black Ops).

Does not work in MW3 or regular online play!
What is Fast Reload & how does it work?
Fast reload works off a glitch in the game which allows us to cut out the animation clip of your character reloading his weapon. This mod does not work on all weapons, it is ideal for heavy machine guns.

This mod works for COD games only. It has been patched in MW3!
What is Active Reload & how does it work?
Active Reload works off preset timings that hit a perfect reload every time with Gears of War series games only.
What is the Master Mod & how does it work?
Our Master Mod add-on features all of our add-ons in one controller at a discounted price. This is the ultimate upgrade for your controller and avid gamers alike.
Support
What kind of support does Controller Chaos offer?
We stand 100% behind our product and have in house support agents to assist with any questions or issues you may have.
Do you offer any documentation or video tutorials?
We offer both - our extensive online documentation and video tutorials make learning how to operate your controller and its features effortlessly. Visit our contact page and click technical support to take a look!
How do I contact support if I have a question about my controller?
You may contact support by visiting our contact page and submitting a ticket. You will be assigned a ticket number and agent which will handle your support request.
Shipping
What shipping method does Controller Chaos use?
We currently ship with USPS (regular mail), UPS, and also with DHL for international orders. Typically international orders arrive within 3-5 business days.
How long does shipping normally take?
All our controllers are made to order. Please allow 5 business days for your controller to be built, tested, and shipped. Transit time depends on which shipping option you chose at time of purchase.
Do you offer overnight shipping?
We offer overnight shipping through USPS or UPS. USPS is a $34.95 flat fee. With UPS we use real time shipping rates. Depending on your location costs can vary greatly.
How do I track my order?
We offer live tracking on all orders via our track order page. We also will send out emails with tracking once your item has shipped.
How will my package arrive to my residence?
We ship all controllers in small unmarked boxes about the same size as the controller. If you opted for USPS delivery your mailman will deliver the package in your mailbox.

If you selected UPS, your local UPS driver will leave your package at your door.
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