Please note: Production time may increase during the holiday season (November-January).
If you have your order number along with your email address, you can obtain the latest information on your order including tracking and in-transit information.
Your order number will be located in your original email receipt. Exclude "CC-"
when entering order number below.
Order Status FAQ
How do I track my order?
To track your order, please input your order number (example: 83287) and your billing zip code to get a real time status of your order. Then click the tracking number to be redirected USPS or UPS live tracking website.
When entering your order number be sure to exclude CC-
My order still shows it's in process. What's going on?
Please note that all custom controllers take up to 4-10 business days for completion, with 2-3 of those days for assembly (Monday-Friday). Each controller is made to order and built to your specifications.
During new game releases and the holiday season it may take slightly longer for your controller to be shipped. Premium paint & Chaos Tag add another 3-5 days for processing to your order.
Why has my tracking number not updated yet?
Typically tracking numbers from USPS (your regular mail) and UPS take 24 hours to update. Often with USPS tracking numbers, it could take up to 48 hours or longer to update.
My USPS tracking number has not updated in a while. What's going on?
USPS unlike UPS uses delivery confirmation for tracking purposes. These tracking numbers typically do not update throughout the day or until they are near your local shipping facility.
My package has shipped. When will it arrive?
Typically all USPS packages take 2-3 days to arrive. With USPS Saturday counts as a delivery day. UPS ground service may take up to 5 business days depending on your location.
International package delivery varies greatly. It can take 5-10 days for delivery depending on your location.
How will my package arrive to my residence?
We ship all controllers in small unmarked boxes about the same size of the controller. If you opted for USPS delivery your mailman will deliver the package in your mailbox.
If you selected UPS, your UPS driver will leave the package at your door.
I selected rush processing with my controller. When will my controller ship?
By selecting rush processing we guarantee that your controller will be built, tested and shipped within 1 business day (Monday-Thursday). If you have added premium paint option or a Chaos Tag please allow an additional 3-5 business days for processing your custom artwork.
Holiday Return Policy
We understand that most gifts will not be opened until December 25th. Any controllers purchased from Nov 25 - Dec 25th are eligible to be returned by Jan 7th. Controllers exhibiting any use, abuse or wear WILL NOT be accepted for return. All returns are subject to a 15% or 50% restocking fee and customers are responsible for return shipping.